Digital Downloads (on either site)
I do not offer refunds on digital downloads, due to the nature of the item, unless there was an issue with the file.
Manually Fulfilled Prints and Photo Products (on PNWLens Connection)
Manually fulfilled prints or photo products may be either prints that I order via a lab OR they may be items that I have created or printed that I am shipping myself.
For the former case, I treat these items much the same way I do with automatically fulfilled prints as they may be sent directly from the lab.
I will try to clarify when I the product is something I’ve created in my home studio. It may be photo earrings or magnets or prints that I’ve created in my home studio and framed myself. For these items, I accept returns within 30 days, but ask that you inform me within 14 of receiving the item of your intent to return it.
I do not reimburse the original shipping cost nor do I pay for return shipping.
Photography prints and products on this site (PNWLens.com)
I accept returns on physical items purchased from the shop on this site within 30 days of your order. Please let me know ASAP of your plan to return. I do not reimburse shipping charges nor pay for return shipping.
